Last updated: 8 September 2026
You can cancel your membership at any time from your account page. It takes two clicks. You do not have to email anyone, wait for a reply, or explain yourself.
When you cancel, your card stops being charged from your next renewal date. Your access continues to the end of the period you have already paid for. Nothing is cut off early.
When your paid period ends, your account goes read only. You can still sign in, read everything you built, and download it. You cannot run anything new until you restart your membership.
We do not delete your work when you cancel. If you come back, it is where you left it. If you want it deleted, ask us at support@chingregory.com.
We do not refund a membership once you have signed in.
When you buy, you get everything straight away: every room, the coach, your checklist and all the material. There is no trial, no drip feed and nothing held back. Signing in is the point at which you have had what you paid for, so that is where refunds stop.
If you have paid and have not signed in, email support@chingregory.com and we will refund you in full.
This is different from changing your mind. If the service was broken, if you were charged twice, if you were charged after cancelling, or if you did not get access you paid for, email support@chingregory.com and we will put it right. Tell us before you write it off.
Nothing on this page removes a right the law gives you. If you are a consumer, and the law where you live gives you a right to cancel or to a refund that we have not described here, that right stands.
An annual membership works the same way. Cancelling stops the renewal, and your access runs to the end of the year you have paid for.
If a payment fails we may suspend access until it clears. We do not charge a fee for a failed payment. If you would rather stop, cancel and nothing further is taken.
If you think a charge is wrong, email us first at support@chingregory.com. We would much rather fix it directly than through your bank, and it is faster for you.